Support & operations
Support and operations after rollout
After setup and training, there are two ways forward. If your team runs the system itself, we help with questions, updates and extensions. Or we run the server for you under a service level agreement.
When your team runs the system
After the handover, your administrators run the system on their own. We stay available when they need help.
Questions and problems
Your admin team can reach us by phone or email when they get stuck.
Updates and extensions
We help with new versions of TAK Server and ATAK, and when federation, video or plugins are added.
New administrators
When someone on the team changes, we train their successor. Training
We agree on scope and terms with you.
When we run your server
A service level agreement sets out what we take care of. We agree on scope and terms with you.
Monitoring
We monitor your TAK Server and its services while it runs.
Updates
We keep the server and operating system up to date. We test new ATAK and server versions in advance and help you update your devices.
Users and certificates
Adding new team members, adjusting groups, renewing certificates. If a device is lost, we revoke the account and certificate.
Dedicated contact person
Your users and administrators can reach us at +49 152 07871130 and info@takhub.de.
Talk to our experts
Tell us briefly who you are and what you are planning. We’ll get back to you to suggest a meeting time. The initial consultation is free.